Exchange and Returns Policy
Guaranteed satisfaction and well-being of our customers is part of our mission. So that their rights are respected, we created an "Exchange and Return Policy", based on the Consumer Protection Code, because we want our relationship to be based on trust.
Read below the required procedures when there is:
Every product purchased through our site can be returned and replaced if either:
Defective Product or Incorrect size
Default or Incorrect size - Immediately notify our office by phone or by email to provide the replacement product. The products will have to be returned in the original package and shipping charges will be your responsibility. We will not accept further claims 15 days after receipt of the order.
We will send new product and the cost will be our responsibility. If we do not have similar product in stock, the customer will have the right to exchange for another of equal or greater value, thus paying the difference in cash, or wait for entry into stock of the article.
We further inform, that they are not considered manufacturer’s defect, the consumer goods (such as: gym shoes, half-shoes, grips, leotards, pedestal block, RG apparatuses and various accessories) that present a wear and tear due to normal use, which comes from the gymnastics practice, in the different disciplines.
We reserve the right to cancel purchases in exceptional cases such as:
- Failure to pay within a maximum of 5 working days, by bank transfer or charging;
- Data that does not add or lack of data. If the data provided by the customer are not confirmed, the customer will receive a notice via email and can contact to provide new data or even change already sent. If the customer does not return the contact and confirm the information, the purchase will be canceled.
Warranty of Pastorelli Apparatuses
The validity of the guarantee is subject to the fact that the articles have been used correctly and the rules of use and maintenance have been observed.
Defects caused by: incorrect handling, use of force, excessive load, dirt or moisture, are not covered by the warranty.
Failure to use in non-approved FIG carpet will impair the warranty from the first day.
At the specific case of the clubs, warranty is completely expired when the gymnast adds adhesive tape at the clubs’ grip, compromising in this way the elasticity of them.
Being consumable materials, the normal aesthetic and physical wear and tear, due to use, does not imply the guarantee.